Privacy Policy

1. Introduction

Northeast Power Solutions (“NEPS”, “we”, “our”, or “us”) is the owner and operator of northeastpowersolutions.in and the manufacturer/distributor of the HYDROZ brand of battery and solar solutions. We are committed to safeguarding the privacy and security of visitors, customers, dealers, and business partners.

2. Information We Collect

We collect information that you voluntarily provide when inquiring about our products, requesting quotes, or submitting dealer applications:

• Personal & Business Identification: Full Name, Business/Shop Name, Designation.
• Contact Information: Phone/WhatsApp number, Email address, Physical address, City, District, State, and Postal Code.
• Product & Commercial Requirements: Battery model requirements, voltage/Ah specifications, projected quantities, application types (Inverter, Solar, EV, BESS).
• Technical Information: IP address, device type, browser information, and referral URLs collected automatically via standard server logs and analytical cookies.

3. How We Use Your Information

Your information is strictly utilized for legitimate business purposes:

• To respond to quotation requests and technical inquiries.
• To facilitate WhatsApp communication between our sales desk and prospective customers.
• To evaluate and onboard retail dealers and authorized distributors.
• To register product warranties and process after-sales replacement claims.
• To coordinate regional freight dispatches from our Siliguri logistics facility.

4. Information Sharing & Third-Party Disclosure

We do not sell, rent, trade, or monetize your personal data under any circumstances. Information is only shared with trusted third parties strictly necessary for operational delivery:

• Logistics Partners: Road transport and courier operators delivering heavy battery goods to your address.
• Authorized Service Centers & Dealers: Regional channel partners responsible for your localized installation or warranty support.
• Statutory Authorities: When required by Indian law, GST compliance regulations, or judicial mandates.

5. Data Storage & Security

We apply robust managerial, operational, and technical safeguards to prevent unauthorized access, disclosure, or destruction of your data. While no transmission over the internet is completely infallible, we maintain strict internal access controls to our CRM and dispatch records.

6. Cookies & Tracking Technologies

Our website may use standard session cookies and analytical trackers to improve user experience, remember navigation preferences, and measure traffic performance. You may disable cookies in your browser settings at any time without impacting basic browsing functionality.

7. Grievance Officer & Contact Information

In accordance with the Information Technology Act 2000 and rules made thereunder, for any queries, concerns, or data rights requests, please contact our administrative desk: