Warranty & Service Policy
Consistent Quality • Dependable Performance • Professional Service On Time, Every Time
“At HYDROZ, quality is not simply a standard—it is a commitment: to deliver consistent quality, dependable performance, and professional service, on time—every time.”
1. HYDROZ Product Warranty Matrix
Every genuine HYDROZ battery is backed by manufacturer warranties calibrated to ensure peace of mind for residential, commercial, and mobility users:
| Product Series | Model Numbers | Chemistry / Type | Total Warranty | Coverage Terms |
|---|---|---|---|---|
| HYDROZ LiFePO4 Inverter | HLT2002572, HLT1001272, HLT1055172 | LiFePO4 with Smart BMS | 72 Months | Comprehensive Replacement / Repair |
| HYDROZ LiFePO4 Inverter | HLT2001260, HLT1501260, HLT1001260 | LiFePO4 with Smart BMS | 60 Months | Comprehensive Replacement / Repair |
| HYDROZ Iconic Tall Tubular | Iconic-310x, 250x, 220x, 200x, 165x | 99% Pure Lead Selenium | 72* Months | Free Replacement + Pro-Rata (as per card) |
| HYDROZ Iconic Tall Tubular | Iconic-160x, Iconic-150x | 99% Pure Lead Selenium | 60* / 48* Months | Free Replacement + Pro-Rata |
| HYDROZ Lithium EV Pack | HZ10751, HZ10560, HZ10564 | Li-ion / LiFePO4 (3500+ Cycles) | 36 Months | Full EV Commercial Warranty |
| HYDROZ HZER E-Rickshaw | HZER-16x, 15xx, 15x, 14x, 12x, 9x | Heavy Duty Lead Acid | 9 to 16 Months | Free Replacement Commercial Guarantee |
2. How to Claim Warranty Service
We believe in fast-track claim settlement without cumbersome red tape:
Step 1: Contact
Connect with our service desk via WhatsApp at +91 99321 23556 with your battery serial number and invoice copy.
Step 2: Diagnosis
Bring the unit to our Siliguri HQ or authorized dealer counter for automated load testing and BMS diagnostics.
Step 3: Fast Settlement
Upon verification of manufacturing defects, replacement or service is expedited under our corporate turnaround SLA.
3. Exclusions from Warranty
- Physical casing breakage, terminal post melting due to loose bolt connections, or fire accidents.
- Removal, tampering, or scratching of the unique factory serial number barcode.
- Topping up with contaminated water, acid, or unauthorized chemicals (distilled water must be used for lead-acid models).
- Overcharging or extreme deep-discharge caused by severely defective third-party inverters or uncalibrated solar charge controllers.
4. Warranty Helpdesk & Support Depots
Northeast Power Solutions • HYDROZ Service Operations
Siliguri Central Service Depot: 100/18/K, Shop No-02, Rashmoni Road, Mainak Apt. II, Pradhan Nagar, Siliguri, Dist: Darjeeling, Pin: 734003, West Bengal
Helpline & WhatsApp: +91 99321 23556 / +91 94341 07789